Privacy Policy

Information We Collect

At AussieSurf Pro, we are committed to protecting your privacy and ensuring the security of your personal information. We collect information in several ways to provide you with the best possible surfing experience and services.

Personal Information

• Name, email address, and phone number when you book our services
• Emergency contact information for safety purposes
• Surfing experience level and physical fitness information
• Payment information processed securely through our payment partners

Technical Information

• IP address, browser type, and device information
• Website usage data and analytics through cookies
• Location data when you use our mobile services
• Booking and session history for service improvement

How We Use Your Information

We use your personal information solely to provide you with exceptional surfing experiences and maintain the safety and quality of our services. Your data helps us deliver personalized instruction and ensure your safety in the water.

Service Delivery

• Processing bookings and managing your surf sessions
• Providing personalized surfing instruction based on your skill level
• Ensuring safety protocols are followed during all activities
• Communicating important updates about weather and surf conditions

Communication

• Sending booking confirmations and session reminders
• Providing surf reports and weather updates
• Sharing surfing tips and educational content (with your consent)
• Responding to your inquiries and customer service requests

Data Protection & Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our commitment to data security reflects our respect for your privacy and trust.

Security Measures

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to personal data by authorized personnel only
• Regular security audits and vulnerability assessments
• Staff training on data protection best practices

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. Booking information is kept for up to 7 years for safety and insurance purposes. You can request deletion of your data at any time, subject to legal requirements.

Your Rights & Choices

As our valued customer, you have several rights regarding your personal information. We are committed to honoring these rights and providing you with full control over your data.

Your Privacy Rights

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate personal data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of data processing

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect essential service communications related to your bookings.

Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You have control over cookie preferences through your browser settings.

Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some website functionality.

Third-Party Services

We work with trusted third-party services to provide you with the best possible experience. These partners are carefully selected and bound by strict confidentiality agreements.

Service Providers

• Payment processors for secure transaction handling
• Weather and surf condition data providers
• Email service providers for communications
• Analytics services for website improvement
• Cloud storage providers for secure data backup

We ensure all third-party services comply with applicable privacy laws and maintain appropriate security standards for protecting your information.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and respect your privacy rights.